Our Repair Services include diagnostics, replacement of worn components, performance testing to ensure we're bringing your product back to factory certified standards, and return shipping.
If you are located within or near Michigan, Ohio, West Virginia, Kentucky, or Indiana and are interested in Factory Authorized Machine Repair Services, please visit ETS Repairs for more information.
If you are outside of the United States and are interested in Repair Services, please visit Technical Support for more information.
Warranty Information
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Product Warranties are valid one year from purchase date.
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All Warranty Repairs require a Proof of Purchase from an Appion Authorized Distributor.
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All Warranty Repairs only apply to the original verifiable owner with the original Proof of Purchase where the product description is identifiable.
- If a Warranty Repair does not include a Proof of Purchase, we will process the Repair at the fixed-rate cost.
Fixed-Rate Costs for Repair Services
Below are the Repair Service costs for machines or devices not covered under warranty.
G5Twin Recovery Machine* - $269.00
G1Single Recovery Machine* - $229.00
Tez8 Vacuum Pump* - $349.00
AV760** - $149.00
PT500 & PT800 Gauges - Please contact us for more information.
RHT100* - $149.00
PTC900* - $149.00
WS260* - $149.00
IMPORTANT: Appion reserves the right to declare a product beyond reasonable repair should it require significant repair, updating, replacement parts or labor beyond what may be considered practical. Appion reserves the right to declare a product beyond reasonable repair if the product is used with improper chemicals (chemicals that it was not designed to handle), modified beyond its original design, repaired with aftermarket parts that are outside of specifications, or used improperly in a way to which the product was not designed. In the event that a product is deemed beyond reasonable repair, Appion will contact the customer with their available options. Those options include, but are not limited to, scrapping the product or returning the product. A $60.00 bench fee will be assessed if you elect for the product that is deemed beyond reasonable repair to be returned.
For assistance with any items not listed or questions about what deems a product beyond reasonable repair, please reach out to our support team at support@appiontools.com or call us at 303-937-1580.
How it Works
Step 1: Submit the Repair Service Form below to receive a confirmation email with an RMA Number.
Step 2: Send the Appion equipment to be repaired with the RMA number issued in the confirmation email as listed below.
Send Repairs to:
Appion - Repairs & Returns Dept.
RMA: (issued RMA number)
2800 South Tejon Street
Englewood, CO 80110
IMPORTANT: Please attach the issued RMA number to each item before shipping any equipment to our repair center.
PLEASE NOTE:
- Do NOT send TEZ8 Vacuum Pumps in for repair with a full oil cartridge. Full oil cartridges can spill during the shipping process.
- Remove excess components from products being sent in for repair. I.e., filter driers, hoses, other tools or fittings, protective cases, etc.
Step 3: Once we receive and repair the equipment, we will issue an invoice for any Repairs not under warranty to the email address provided on the Repair Service Form or via the Purchase Order instructions.
Step 4: Appion will verify payment (where necessary) and return the equipment to the address provided.
DISCLAIMER: Appion reserves the right to declare a machine beyond reasonable repair should it require significant repair, updating, replacement parts or labor beyond what may be considered practical. Appion reserves the right to declare a machine beyond reasonable repair if the product is used with improper chemicals (chemicals that it was not designed to handle), modified beyond its original design, repaired with aftermarket parts that are outside of specifications, or used improperly in a way to which the product was not designed. In the event that a product is deemed beyond reasonable repair, Appion will contact the customer with their available options. Those options include, but are not limited to, scraping the product or returning the product. A $60.00 bench fee will be assessed if you elect for the product that is deemed beyond reasonable repair to be returned. Please contact Appion, Inc. for more information.
* Appion Inc. will NOT repair tools used for marijuana processing. Damage occurs to the refrigerant recovery machines and evacuation pumps used to process marijuana. The use of any Appion tool for this process voids the Appion, Inc. warranty. It is a federal offense to ship marijuana across state lines with no legal minimums. Authorities use elevated detection techniques that are ever-increasing in sophistication for all shipments, domestic, international, and global. To protect Appion, Inc. and its customers, any equipment found to be used for marijuana processing will be left for customer pick-up and not return-shipped. If the equipment is not picked up within 30 days after the customer has been notified (with the most recent contact information given to Appion, Inc.) the equipment will then be deemed abandoned and either recycled or destroyed.
** AV760 Full Range Vacuum Gauges are 10-point Vacuum-Verified, but certificates are no longer provided.